Privacy Policy

Information you provide. When you create an account, contact us, request a demo or use the Service, we collect information such as your name, email address, phone number, company name, billing details, and any content you submit — including property, maintenance, work order, contractor and tenant records entered into the platform.

Information collected automatically. When you use the Service, we automatically collect certain technical information, such as your IP address, browser and device type, pages viewed, and timestamps of activity, typically through cookies and similar technologies.

Information from third parties. We may receive information from service providers that support the Service, such as our authentication and payment processing providers, to the extent necessary to create and manage your account and process payments.

We use the information we collect to:

• Provide, operate, maintain and improve the Service;
• Create and manage accounts, and authenticate sign-ins;
• Process payments and manage subscriptions;
• Respond to inquiries, provide support, and communicate about your account;
• Send product updates and other communications you have asked to receive, which you may opt out of at any time;
• Detect, investigate and prevent fraud, abuse and security incidents, and to enforce our Terms of Service;
• Comply with legal obligations.

We do not sell your personal information, and we do not share it with third parties for their own advertising purposes.

We share information with service providers who process it on our behalf to help deliver the Service — for example, hosting providers, authentication and identity providers, payment processors, and customer support or analytics tools. These providers are bound by contractual obligations to protect your information and may only use it to provide services to us.

We may also disclose information if required by law, to protect the rights, property or safety of Propaide, our users or others, or in connection with a merger, acquisition or sale of assets, subject to this Policy continuing to apply to your information.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling certain cookies may limit some functionality of the Service.

We retain personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes and enforce our agreements. When you delete your account, we delete or anonymize your personal information within a reasonable period, except where we are required or permitted to retain it longer.

We use administrative, technical and physical safeguards designed to protect information from unauthorized access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may process and store information in countries other than your own. Where we transfer personal information across borders, we use appropriate safeguards required by applicable law to protect that information.

Depending on your location, you may have rights to access, correct, export or delete your personal information, or to object to or restrict certain processing. You can exercise these rights by contacting us; we will respond within the timeframe required by applicable law. You may also opt out of marketing emails using the unsubscribe link in those emails.

The Service is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. The "Last updated" date above reflects the most recent revision.

For questions about this Privacy Policy or to exercise your privacy rights, reach us through the contact page.