Everything your property team needs, in one place
Manage properties, tenants, contractors, maintenance requests and work orders from one connected workspace — with AI helping your team keep every job moving.
All-in-one job management software for property teams
Manage maintenance requests, contractors, work orders, quotes and tenant communication from one platform — while Propaide’s AI answers calls, triages issues, retrieves property information and coordinates the next action automatically.
Every maintenance callanswered by AI, 24/7
Propaide answers tenant calls in real time, identifies the property, understands the issue and automatically creates a structured maintenance request.
AI that keeps work moving,even while you sleep
From triage to contractor selection, estimates, approvals and follow-ups, Propaide automatically moves each request toward resolution.
How it works
From tenant call to closed job.
Every maintenance issue follows the same clear path. Propaide's AI moves it forward step by step, and only pauses where a manager's decision is needed.
By phone, chat or web form. Propaide's AI phone agent answers 24/7 — even after hours — greets the tenant, asks the right follow-up questions, and captures everything in a structured request.
The request is matched to the right property and unit, classified by trade, and checked for emergencies. Urgency and priority are set automatically in seconds.
It pulls the unit's maintenance history and building documents, recommends the right contractor for the job, and drafts a cost estimate from past work and contractor pricing.
Review the recommendation, the estimate, and anything above your spending limits. Approve, adjust or reassign in one click — everything else keeps moving on its own.
A work order is dispatched, and Propaide follows up with the contractor and the tenant, tracking status and updates in one place until the job is complete.
Calls
New request
Sarah ChenUnit 503
Marcus ReedUnit 204
Priya ShahUnit 901
Sarah Chen · Unit 503
18 George Street · 2m 14s · just now
Tenant
There's water coming through the bathroom ceiling.Propaide
Understood — is it actively dripping right now?Tenant
Yes, and it's getting worse.OutcomeBurst pipeEmergencyRequest #1842
Features
Everything a property team needs, built in.
Propaide isn't a bolt-on assistant — it's the system of record for maintenance, contractors and work orders, with AI built into every step.
AI phone agent
A dedicated line for your properties that answers tenant calls 24/7, asks the right follow-up questions, and logs a full transcript.
- Identifies the property and unit automatically
- Captures the issue in a structured request
- Flags emergencies for immediate follow-up
Requests & AI triage
Every request — by phone, web form or tenant chat — is classified by trade and urgency, then checked against your emergency criteria.
- Pulls relevant building documents and warranty info
- Surfaces similar past jobs and their cost
- Drafts a cost estimate for you to review
Contractors
Keep your preferred contractors in one directory, with trade, coverage area, rates and availability.
- AI recommends the best match for each job
- Track rating and jobs completed over time
- Add your own contractors at any time
Work orders
Approved jobs become work orders that track status from scheduled through to completed, without manual chasing.
- Scheduled, in progress and completed in one view
- Automated updates to contractor and tenant
- Final cost recorded against the original estimate
Properties
A profile for every building — units, open requests and the documents your team relies on.
- Store manuals, warranties and compliance documents
- AI references them automatically during triage
- See open requests per property at a glance
Overview dashboard
A daily view of what needs a decision, what's moving on its own, and what just got closed out.
- Open, urgent and awaiting-approval counts
- Set spending limits for auto-approval
- A live activity feed of everything AI has done
Pricing
Simple, transparent pricing.
Start free — no credit card required. Scale as your portfolio grows.
Starter
$49/month
For a single building or small portfolio.
Get Started- Up to 50 units
- Property & tenant CRM
- Maintenance requests & AI triage
- Contractor management
- Email support
Team
Most popular$149/month
For growing property teams.
Get Started- Up to 250 units
- Everything in Starter
- AI phone agent
- AI cost estimates & work orders
- Automated follow-ups
- Priority support
Enterprise
Custom
For large portfolios and strata groups.
Contact Sales- Unlimited units
- Everything in Team
- SSO & advanced permissions
- Custom integrations
- Dedicated onboarding & support
Prices in USD, billed monthly. Annual billing saves 20%.
FAQ
Questions, answered.
Can't find what you're looking for? Reach us through the contact page and we'll get back to you.
What exactly does Propaide do?
Propaide is a job management platform for property teams. It centralizes maintenance requests, contractors, work orders and tenant communication in one system, and uses AI to answer tenant calls, triage requests and prepare the next step — so your team mainly reviews and approves rather than coordinating everything by hand.
How does the AI triage a request?
When a request comes in, Propaide matches it to the right property and unit, classifies it by trade and urgency, and checks it against your emergency criteria. It then pulls related building documents, warranty status and similar past jobs, recommends a contractor, and drafts a cost estimate for review.
Do I have to approve every job myself?
By default, yes — every recommendation is queued for your review. You can set auto-approval limits (for example, by cost or priority) so routine, low-cost jobs are dispatched automatically, while anything above your threshold still waits for a decision.
What happens with emergencies outside business hours?
The AI phone agent answers tenant calls around the clock and flags anything that meets your emergency criteria, such as an active leak or a lockout. Depending on your approval limits, an emergency job can be dispatched immediately rather than waiting for the next business day.
Can I use my own contractors?
Yes. Add your existing contractors with their trade, coverage area and rates, and Propaide will recommend from that list. You're not required to use any particular contractor network.
Is my property and tenant data secure?
Your data is encrypted in transit and at rest, and access is scoped to your team and your account. We don't sell your data or share it with third parties for advertising — see our Privacy Policy for details.
How is pricing structured?
Plans are priced by portfolio size, billed monthly with a discount for annual billing. You can move between plans as your portfolio grows, and Enterprise pricing is available for larger or custom needs — see the Pricing section above.
I already use another system — can I switch?
Yes. Reach out through our contact page and we'll help you get your properties, contractors and open requests set up in Propaide.
Spend less time coordinating maintenance.
Let Propaide handle the repetitive work so your team can focus on properties, people and decisions that matter.